It is an amazing time to be part of this fast growing cannabis industry. The GDM must demonstrate the character, attitude, and skill-sets to excel in a dynamic and challenging industry. The GDM ensures that the dispensary complies with state laws, regulations and local ordinances, manages the daily operations, collaborates with stakeholders and partners to develop and implement strategies that support a results-driven culture and a superior and unique customer experience.
o Foster a culture of teamwork and camaraderie among staff members to help deliver an upbeat and positive customer experience.
o Excellent oral and written communication skills and assist the District Manager in coordinating the details of daily operations.
o Implement and oversee security, reporting and cash management procedures related to opening and closing of the dispensaries.
o Stay informed and knowledgeable about state and local laws, regulations and industry news.
o Provides solutions to issues (e.g. profit declines, employee conflicts, and loss of business to competitors.
o Ensure employees work productively and develop professionally, emphasizing teamwork and collaboration.
o Ensure a positive work environment, with mutual respect, transparency and open form of communication.
o Maintain established standards of transaction times, customer satisfaction and compliance.
o Maintain organization, patience, and flexibility in a fast-paced, constantly changing environment.
o Maintain up-to-date information concerning all products and strains sold within the dispensary along with industry-wide product trends.
o Utilize customer and staff feedback to readily implement changes to improve customer service.
o Execute dispensary-selling strategies (weekly specials, reward programs, visual displays, traditional and digital marketing).
o Own all customer feedback. Provide customer/patient complaint resolution. If complaint needs to be addressed by another department, follow up until resolved.
o Serve as a liaison within the local community.
o Provide customer/patient complaint resolution. If complaint needs to be addressed by another department, follow up until resolved.
o Execute product placement strategy at all points of distribution to optimize sales.
o Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions.
Staffing & Training
o Support dispensary associates with one-on-one training, current reference materials and course correct to ensure optimum performance to create an environment focused on customer satisfaction, safety, and compliance.
o Ensure all employees have accurate, up-to-date knowledge and materials related to their position.
o Participate in the recruiting, training, development and success of employees.
o Ensure dispensary is compliant with all local, state and federal regulations.
o Record all sales and inventory transactions accurately and in accordance with state and local laws and regulations.
o Create employee schedules in compliance with established labor control policies.
Financial & Administrative
o Perform inventory reconciliations on a daily and weekly basis.
o Oversee daily dispensary financials and ensure vendors and contractors are paid in a timely manner.
o Observes levels of inventory and sales metrics to place informed bi-weekly orders of product from our cannabis partners, third party vendors, and supply companies.
o Prepares monthly financial reports for upper management and stakeholders outlining the success and growth of the dispensary.
o Bachelor’s degree, preferred
o 2+ years experience working in a legal cannabis industry
o 5+ years in a retail/customer service management role
o QuickBooks experience, preferred
WORKING CONDITIONS/PHYSICAL DEMANDS
o Ability to stand, sit for extended periods of time and lift up to 25 pounds.
o Ability to travel, works evenings, holidays, and weekends, as necessary.
Up to $2,000 in relocation offered!