- Job Description & Offer
Patient Care Services Director (Agent in Charge) (FTE)
tHE Patient Care Services Director works directly with the Dispensary General Manager for all patient-focused operations. They are responsible for strain and product knowledge and ensuring that this knowledge is conveyed to the patients correctly by the Patient Care Agents. In the absence of the Dispensary General Manager, the Patient Care Services Director is responsible for all dispensary operations and will act as the Agent-in-Charge. This position requires a person that is dedicated to be a reliable support and leader for the retail staff. One must also be able to confront difficult situations professionally, provide constructive feedback on employee performance, delegate tasks to employees throughout shifts, as well as ensure that all store duties are executed to completion daily.
➢ Follow Compliance with applicable rules and regulations as implemented by the Michigan Marijuana Regulation Agency, and the Company.
➢ Holds keys to the store and required to open and close the store on time when the dispensary general manager is not on duty
➢ Demonstrate excellent customer service skills while monitoring and achieving sales goals
➢ Delegate tasks appropriately to other employees on shift as well as executing individually assigned tasks to completion
➢ Communicating effectively, professionally and positively with staff, co-workers and patients
➢ Fielding customer service issues, such as queries or complaints, on sales floor and relaying the issue and resolution to the store manager ➢ Providing constructive criticism and encouragements to employees when applicable
➢ Manages inventory daily to ensure that all product and sales are accounted for
➢ Maintains staff morale through excellent customer service and staff support on order transactions, customer issues or inventory issues
➢ Provides training for new hires by demonstrating store standards, answering questions truthfully and accurately based on store policy and procedure and exhibiting excellent customer service ➢ Available for support on the sales floor when necessary
➢ Share accountability with Dispensary General Manager to develop employee training and sales strategies
Benefits and Services
Group insurance Trinity MMJ regular full-time employees and their immediate family members shall be entitled to participate (as determined by the carrier of the policies) in any medical, dental or healthcare group insurance programs and other benefit plans that have been or may be established by Trinity MMJ (under the terms and conditions as those plans are offered to other regular, full-time employees) This manual does not contain the complete terms and/or conditions of any of the company’s current insurance benefit plans. It is intended only to provide general explanations. If there is ever any conflict between the manual and any documents issued by one of the company’s insurance carriers, the carrier’s guideline regulations will be regarded as authoritative.
Social Security/Medicare Trinity MMJ withholds income tax from all employees’ earnings and participates in FICA (Social Security) and Medicare withholding and matching programs as required by law.
Vacation Trinity MMJ encourages all employees to take time for themselves to rejuvenate and rest. Regular breaks from daily work make everyone more productive. Trinity MMJ offers employees unpaid vacation time with at least two weeks prior approval and written notice to your Agent in Charge. Full time employees will be entitled to one week paid vacation once the 180 probations period has expired. Full time employees will be entitled to two weeks paid vacation once they have exceeded an additional 365 days of employment after the probation period. As our business grows we look forward to offering a paid vacation package for all employees.